Quality Standards in Customer Service Lynda.com is one of the training courses that teaches you how to create quality standards in your customer service, as well as techniques to improve efficiency and customer satisfaction. In this educational video, Brad Cleveland covers topics such as: quality definition; Guaranteeing the number of standards; Individual performance measurement; Preparation of specialized customer service; Creating quality standards for organizing services; And it examines many others.
Quality Standards in Customer Service:
- Defining quality
- Ensuring standards count
- Measuring individual performance
- Coaching customer service professionals
- Creating quality standards for the service organization